Customer Success Manager

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COMPANY

With a legacy of more than 100 years, Janes provides the only single resource for comprehensive, unclassified and up-to-date intelligence on military equipment in production and use around the globe. By structuring and connecting this data to the inventories for more than 190 countries, Janes is uniquely positioned to provide our customers with timely, accurate, validated intelligence to support entity recognition, capability assessment and market analysis.

Janes is a leading provider of timely and assured data, information, analysis and forecasts for Defence & National Security organisations globally.

JOB PURPOSE

The Customer Success Manager is a new role as part of the wider Janes Sales team, focusing on account management services to ensure our customers received the full value of the Janes Services. The role is largely client-facing, with an emphasis on interacting with clients to understand their information strategies and technical plans and ensure the customer is using Janes.

The Customer Success Manager will be responsible for onboarding new customers and new contracts. You will also ensure current customers are utilising Janes data and services to the full extent of their subscription, including business reviews, training sessions, and coordination of Janes resources. 

HOW YOU WILL CONTRIBUTE AT JANES

The Customer Success Manager will be involved with:  

  • Provide training, focusing on content and functionality of the Jane’s systems that provide data and analysis.
  • Align with Sales and Marketing to develop user promotions and client engagement initiatives.
  • Work in collaboration with the rest of the team to create and maintain consistent, effective and up-to-date proactive user guides to support the training provided.
  • Understand, review and assess customer requirements to ensure training meets and enhances their expectations of Janes.
  • Support sales teams with customer engagement, customer onboarding and driving awareness of AD&S solutions across our user communities.
  • Support the testing of new products and development of existing products.

THE IDEAL SKILLS AND EXPERIENCE FOR THIS ROLE ARE

  • Proven experience within account management, sales or customer facing environment.
  • Excellent communication and presentation skills.
  • Solid administrative skills.
  • Industry knowledge — previous experience within a Data Services provider and/or experience within the Aerospace and Defence and military sectors, would be an advantage.
  • Fluent English & Arabic.
  • Frequent travel within assigned region, MENA.
  • Comfortable to work in an independent environment.
  • Ability to balance “hard line” and “soft line” reporting.


For successful candidates, Janes provides a supportive, stretching and dynamic environment with the ability for you to grow rapidly both personally and professionally.  

We value diversity at Janes and are committed to equal opportunities and creating an inclusive environment for all our colleagues. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation and age. 


Or, know someone who would be a perfect fit? Let them know!

Kuwait

Kuwait City Directions

Workplace & Culture

Our company values are which drive our behaviours and decision-making processes within the workplace.

We offer a great place to work, a place where you’re valued and together, we’re making a difference in the world. We offer a great benefits package to ensure Janes is a true employer of choice.

Already working at Janes?

Let’s recruit together and find your next colleague.

email
@janes.com
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