Customer Success Manager

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COMPANY

With a legacy of more than 100 years, Janes provides the only single resource for comprehensive, unclassified and up-to-date intelligence on military equipment in production and use around the globe. By structuring and connecting this data to the inventories for more than 190 countries, Janes is uniquely positioned to provide our customers with timely, accurate, validated intelligence to support entity recognition, capability assessment and market analysis.

Janes is a leading provider of timely and assured data, information, analysis and forecasts for Defence & National Security organisations globally.

JOB PURPOSE

The Customer Success Manager will be responsible for onboarding new customers and new contracts.  In addition, they will work to ensure current customers are utilizing Janes data and services to the full extent of their subscription. This will include business reviews, training sessions, and coordination of Janes resources.  The role is largely client-facing, with an emphasis on interacting with clients to understand their information strategies and technical plans and ensure the customer is using Janes.

HOW YOU WILL CONTRIBUTE AT JANES

  • Provide training, focusing on content and functionality of the Jane’s systems that provide data and analysis 
  • Align with Sales and Marketing to develop user promotions and client engagement initiatives 
  • Work in collaboration with the rest of the team to create and maintain consistent, effective and up-to-date proactive user guides to support the training provided 
  • Understand, review and assess customer requirements to ensure training meets and enhances their expectations of Janes 
  • Support sales teams with customer engagement, customer onboarding and driving awareness of AD&S solutions across our user communities 
  • Support the testing of new products and development of existing products

THE IDEAL SKILLS AND EXPERIENCE FOR THIS ROLE ARE

  • Excellent communication and presentation skills 
  • Solid administrative skills 
  • Industry knowledge — previous experience within a Data Services provider and/or experience within the Aerospace and Defence and military sectors, would be an advantage 
  • Must be fluent in English and German 
  • Frequent travel within assigned region 
  • Comfortable to work in an independent environment 
  • Ability to balance “hard line” and “soft line” reporting.

For successful candidates, Janes provides a supportive, stretching and dynamic environment with the ability for you to grow rapidly both personally and professionally.  

We value diversity at Janes and are committed to equal opportunities and creating an inclusive environment for all our colleagues. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation and age. 


Or, know someone who would be a perfect fit? Let them know!

Düsseldorf

40213 Düsseldorf Directions

Workplace & Culture

Our company values are which drive our behaviours and decision-making processes within the workplace.

We offer a great place to work, a place where you’re valued and together, we’re making a difference in the world. We offer a great benefits package to ensure Janes is a true employer of choice.

Already working at Janes?

Let’s recruit together and find your next colleague.

email
@janes.com
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